Vivint review
Updated September 29, 2026 · ShieldCue Editorial Team · Facts checked September 28, 2026
We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings.
Our verdict
Vivint suits households wanting professionally monitored protection with local storage across alarms, cameras, locks, video doorbells and smoke alarms for unified home coverage. Monitoring runs $24.99 with contract terms of 0 and support across email, chat and phone, backed by Vivint LLC in US with money back coverage of 30.
Key facts
- Best for
- Monitored home protection with local storage
- Price
- $199.99 (Source, checked September 28, 2026)
- Monitoring per month
- $24.99 (Source, checked September 28, 2026)
- Minimum contract
- 0 months (Source, checked September 28, 2026)
- Products
- Alarm, Camera, Smart-lock, Video-doorbell, Smoke-alarm (Source, checked September 28, 2026)
- Professional monitoring
- Yes (Source, checked September 28, 2026)
- Local storage
- Yes (Source, checked September 28, 2026)
- Money-back period
- 30 days (Source, checked September 28, 2026)
- Legal entity
- Vivint LLC (Source, checked September 28, 2026)
- Headquarters
- United States (Source, checked September 28, 2026)
- Support channels
- Email, Chat, Phone, Help-centre (Source, checked September 28, 2026)
- Pricing model
- Monitored
- Official website
- vivint.com
Apps and profiles
- Elsewhere
- TrustpilotLinkedInXfacebook.com
Pros and cons
Pros
- Monitored coverage across alarm, camera and smart lock for alarms, cameras, locks and more
- Professional monitoring with local storage for oversight and home kept footage
- Support across email, chat and phone plus contract terms of 0
Cons
- Entry pricing at $199.99 sits above $19.99 for budget conscious shoppers
- Monitoring at $24.99 adds ongoing spend on top of hardware at $199.99
Who it suits
- Households wanting monitored alarms, cameras and locks with local storage
- Owners seeking flexible commitment with broad support access
Who should look elsewhere
- Shoppers focused on minimal upfront spend may prefer The Home Security Superstore given entry pricing at $13.95
- Shoppers wanting a simpler alarm and camera mix may prefer SimpliSafe given range at alarm, camera and video doorbell
Where it sits among rivals
Vivint places at 1 among 17 rivals for contract length, showing flexible commitment next to peers. For monitoring fees it places at 15 among 20 rivals, while entry pricing places at 25 among 30 rivals, balancing low commitment against higher ongoing and upfront spend.
What it does well
Vivint covers alarm, camera and smart lock for alarms, cameras, locks, doorbells and smoke detection in a unified monitored system. Professional monitoring provides oversight with alerts handled by specialists. Local storage keeps video footage at home for direct access and added privacy within the household.
How Vivint compares
9.1 vs 9.1
9.1 vs 8.8
9.1 vs 8.5
9.1 vs 9.5
9.1 vs 9.4
9.1 vs 9.1
9.1 vs 9.2
9.1 vs 9.4
9.1 vs 9.2
9.1 vs 8.8
9.1 vs 9.3
9.1 vs 9.0
9.1 vs 9.0
9.1 vs 9.4
Where Vivint is available
- Available
- United States
Countries from the brand (Source, checked September 28, 2026)
Frequently asked questions
What does Vivint charge for hardware upfront?+
Vivint lists entry pricing at $199.99 for hardware that anchors the monitored setup. That outlay sits apart from ongoing monitoring and varies with kit choice and home needs. Check current bundles before purchase since configuration changes total spend and included devices.
How much does monitoring cost per month?+
Monitoring runs at $24.99 for the monitored plan that supports alerts and response. This fee applies alongside hardware costs and reflects professional oversight. Review plan terms before purchase since features and service levels shape monthly spend over time.
Does Vivint require a long contract?+
Contract terms run 0, which allows flexible commitment without a long tie in. This structure suits renters and owners who value freedom to adjust or cancel. Confirm current terms at checkout since promotions and hardware financing can affect conditions.
What types of security products does Vivint offer?+
Vivint covers alarm, camera and smart lock across alarms, cameras, locks, video doorbells and smoke alarms. Professional monitoring supports response while local storage keeps footage accessible at home. This mix suits households wanting intrusion, entry and fire coverage in a single monitored ecosystem.
How can customers get help with Vivint?+
Support runs across email, chat and phone for help by email, chat, phone and help centre resources. This mix gives choice for troubleshooting, billing queries and system guidance. Response times vary by channel and issue complexity, so pick the route that matches urgency.
Does Vivint offer a money back period?+
Vivint provides money back coverage of 30 for early reassurance after purchase. This window allows review of hardware fit and monitoring value in the home. Check eligibility and return steps before buying since condition and timing rules may apply.
Sources
- vivint.com checked September 28, 2026
Backs: Minimum contract, Money-back period, Products
“No Long-Term Contract”
- vivint.com/company/contact-us checked September 28, 2026
Backs: Support channels
“Connect with a Vivint Customer Service representative via chat or call”
- vivint.com/how-to-buy checked September 28, 2026
Backs: Price
“Equipment starts at $199.99”
- vivint.com/legal/terms-and-conditions checked September 28, 2026
Backs: Headquarters, Legal entity
“3401 Ashton Blvd, Lehi, UT 84043”
- vivint.com/products/monitoring checked September 28, 2026
Backs: Pricing model, Monitoring per month, Professional monitoring
“All Vivint systems include 24/7 Professional Monitoring”
- vivint.com/products/video-recording checked September 28, 2026
Backs: Local storage
“64GB (Built-in SD Cards)”
Compiled from 6 source pages, checked September 28, 2026. We did not open an account.