OnTrack review
Updated October 13, 2026 · ShieldCue Editorial Team
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Our verdict
For small business owners and enterprise teams facing critical file loss, Ontrack operates as a data recovery and data management provider within KLDiscovery. It supports individuals, companies and public bodies with laboratory, remote and on site assistance for deletion, damage, failure and ransomware events.
Key facts
- Best for
- People and teams facing serious data loss
- Official website
- ontrack.com
Apps and profiles
- Elsewhere
- Trustpilot
Pros and cons
Pros
- Restores lost information from many disk and solid state drive varieties.
- Assists phones, tablets, computers and memory cards after deletion or damage.
- Offers laboratory, remote and on site recovery with custom engineering.
- Operates cleanroom facilities with engineering coverage across major regions.
Cons
- Focus centers on incident response rather than routine file upkeep
- Advanced laboratory and on site options add complexity for minor losses
- Tape catalog and destruction work appeals mainly to legacy archive holders
Who it suits
- Individuals facing photo and file loss on phones and computers
- Small businesses managing hardware failure or cyberattacks
- Enterprises and agencies needing secure large scale recovery
Who should look elsewhere
- Shoppers seeking general backup software for daily use
Core features
Core features center on recovery from deletion, failure, damage and ransomware events for drives, phones, tablets, computers and memory cards. Virtualized environments and Windows systems receive dedicated attention through a clear four step workflow. Email extraction and restoration support Exchange, SharePoint and SQL environments through PowerControls tools. Tape handling includes audit, index, catalog, consolidation and destruction, plus erasure verification. Delivery combines in country capability, cleanroom facilities, regional engineering teams and secure processes certified to ISO/IEC 27001.
How OnTrack compares
Frequently asked questions
What does Ontrack do?+
Ontrack functions as a provider of recovery, email extraction and restoration, destruction and tape handling. Its work covers routine deletion as well as severe damage, system failure and ransomware incidents.
Which devices and systems are covered?+
Support extends to hard disks, solid state drives, mobile phones, tablets, computers and flash cards. Virtualized environments and Windows systems are also covered, across many makes, models and operating systems.
Who does Ontrack serve?+
Assistance is available for individuals, small businesses, large enterprises and government bodies. Personal users obtain help with lost files and photos, while organizations obtain laboratory, remote or on site recovery plus custom development.
What tape and email services are offered?+
Tape work includes audit, index, catalog, consolidation and destruction, alongside erasure verification. Email services include extraction and PowerControls assistance for Exchange, SharePoint and SQL environments.
Not confirmed yet: Yearly price, Data brokers covered.