Filen Cloud Dienste UG review
Updated September 28, 2026 · ShieldCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Filen Cloud Dienste UG is encrypted cloud storage rather than a tunnel, since its server locations sit at 1 and it speaks WebDAV and S3. It suits people who want private file sync, and pairs encryption that keeps keys with the user with a paid tier at €1.99 a month.
Key facts
- Best for
- Encrypted cloud storage and sync for files, not a VPN tunnel
- Monthly price
- €1.99 (Source, checked September 26, 2026)
- Server countries
- 1 (Source, checked September 26, 2026)
- Money-back period
- 14 days (Source, checked September 26, 2026)
- Jurisdiction
- DE (Source, checked September 26, 2026)
- Protocols
- WebDAV, S3 (Source, checked September 26, 2026)
- Platforms
- Web, Windows, MacOS, Linux, iOS, Android, CLI (Source, checked September 26, 2026)
- Owner
- Jan Lenczyk (Source, checked September 26, 2026)
- Longest plan (months)
- 12 months (Source, checked September 26, 2026)
- Legal entity
- Filen Cloud Dienste UG (haftungsbeschrankt) (Source, checked September 26, 2026)
- Headquarters
- Germany (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Business
- Pricing model
- Free
- Official website
- filen.io
Encrypted storage
- Zero-knowledge encryption
- Yes (Source, checked September 26, 2026)
- Jurisdiction
- DE (Source, checked September 26, 2026)
- Compliance certifications
- GDPR (Source, checked September 26, 2026)
- Legal entity
- Filen Cloud Dienste UG (haftungsbeschrankt) (Source, checked September 26, 2026)
- Headquarters
- Germany (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre, Community (Source, checked September 26, 2026)
- Pricing model
- Free
Apps and profiles
- Get the app
- App StoreGoogle Play
- Elsewhere
- WikidataLinkedInXgithub.com
Pros and cons
Pros
- Encryption where the provider holds no keys to the stored files
- Apps cover Web, Windows and macOS, so the same account works everywhere
- A free model sits beside the paid tier at €1.99 a month
- Support runs on email, help centre and community with a help centre included
Cons
- Server locations total 1, so there is little server choice for readers who travel
- The longest plan term is 12 months, with no longer commitment listed
- Support runs on email, help centre and community only, which leaves live chat and phone out of reach
Who it suits
- People who want encrypted file storage and sync rather than a VPN tunnel
- Users who want apps across Web, Windows and macOS
- Readers who care about jurisdiction, since the provider sits in DE and lists GDPR compliance
Who should look elsewhere
- Readers who want servers in many countries, as locations total 1 rather than 40 to 70 at ESET Brasil
- Buyers who want a longer commitment, as the longest term is 12 months
- Anyone who needs live chat or phone support, since channels run on email, help centre and community
Core features
Filen works as storage rather than a VPN network, with server locations at 1. Files move over WebDAV and S3, so other tools can read the same data through the provider. Apps cover Web, Windows and macOS, which means one account reaches a browser, desktops, phones and a command line.
How Filen Cloud Dienste UG compares
8.9 vs 9.1
8.9 vs 8.8
8.9 vs 8.5
8.9 vs 9.5
8.9 vs 9.4
8.9 vs 9.1
8.9 vs 9.2
8.9 vs 9.4Its server countries run 40 to 70, far wider than the 1 Filen works with.
8.9 vs 9.2
8.9 vs 8.8
8.9 vs 9.3
8.9 vs 9.0
8.9 vs 9.0
8.9 vs 9.4
Frequently asked questions
How much does the paid plan cost?+
The paid tier is €1.99 a month, which sits under the site median of €7.89 and below the upper quartile of €11.39. Filen holds position 7 on monthly price among the brands tracked.
Is there a free plan?+
A free model is listed in the plan terms, and it sits alongside the paid tier at €1.99 each month. Free plans appear on 80% of the brands in this ranking too, so the entry tier is a common choice.
How long are the plans?+
The longest plan term is 12 months, so longer commitments are not listed. The refund policy gives 14 days to change your mind after paying, so a shorter term keeps the commitment small.
Which country is the provider based in?+
The provider is registered in Germany, and the terms place it under the same jurisdiction. It lists GDPR compliance and names Filen Cloud Dienste UG (haftungsbeschrankt) as the legal entity, with Jan Lenczyk named as owner.
Which platforms have apps?+
Apps cover Web, Windows and macOS, so one account reaches a browser, desktops, phones and a command line. The command line app helps with scripted backups, and the same login works across the listed platforms.
How can other apps reach the files?+
Files can be reached over WebDAV and S3, which makes it easier to plug the storage into other tools and backup systems. Encryption is part of the plan, so the provider holds no keys that would open the stored files.
Where are the servers located?+
Server locations total 1, well below the site median of 48.5. Filen holds position 61 on server countries, which reads as private storage rather than a VPN network with servers to pick from.
What support is available?+
Support runs on email, help centre and community, with a help centre for self service questions. Help centres rate at 95.4% across the wider market, so this is a well trodden route for quick answers.
Who is the service aimed at?+
The stated audience is business, so teams and organisations are the natural fit rather than casual single users. A free model is listed alongside the paid tier at €1.99 a month, and apps cover Web, Windows and macOS.
Sources
- filen.io checked September 26, 2026
Backs: Audience, Headquarters, Platforms, Protocols, Support channels
“Created for individuals, professionals, businesses, developers, and those who prioritize security.”
- filen.io checked September 26, 2026
Backs: Compliance certifications, Zero-knowledge encryption
“GDPR compliant - We are fully GDPR compliant and consistently aim for the highest standards of certifiable security.”
- filen.io/about checked September 26, 2026
Backs: Server countries
“All of our servers actually belong to us. They are located exclusively in Tier III-IV ISO27001 certified colocation data centers spread across Germany.”
- filen.io/imprint checked September 26, 2026
Backs: Legal entity, Owner
“Filen Cloud Dienste UG (haftungsbeschrankt) ... Registered at District Court of Recklinghausen HRB 8896”
- filen.io/pricing checked September 26, 2026
Backs: Monthly price
“Pro I 200 GiB 1.99 EUR monthly”
- filen.io/refund-policy checked September 26, 2026
Backs: Money-back period
“You have the right to withdraw from this contract within fourteen days without giving any reason.”
- filen.io/terms checked September 26, 2026
Backs: Jurisdiction, Longest plan (months), Pricing model
“These conditions are governed by and interpreted following the laws of Germany”
Compiled from 7 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Long-term plan price, Devices, No-logs audit.
Related by the facts
Filen Cloud Dienste UG
Encrypted cloud storage and sync for files, not a VPN tunnel