Element Creations Limited review
Updated October 13, 2026 · ShieldCue Editorial Team
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Our verdict
Element Creations Limited provides Matrix based messaging that suits people who want open source tools across desktop, mobile and web environments. Check platform coverage, logging practices and how Matrix operation fits your evaluation needs before you make a final decision.
Key facts
- Best for
- Open Matrix messaging across many devices
- Jurisdiction
- GB (Source, checked September 26, 2026)
- Protocols
- Matrix (Source, checked September 26, 2026)
- Platforms
- Windows, MacOS, Linux, Android, iOS, Web browser, F-Droid (Source, checked September 26, 2026)
- Owner
- Element Creations Ltd (Source, checked September 26, 2026)
- Legal entity
- Element Creations Ltd (Source, checked September 26, 2026)
- Headquarters
- United Kingdom (Source, checked September 26, 2026)
- Founded
- 2014 (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre, Community (Source, checked September 26, 2026)
- Audience
- Business
- Pricing model
- Free
- Official website
- element.io
Privacy tools
- Free plan
- Yes (Source, checked September 26, 2026)
- Free plan limits
- Non-professional deployments and evaluations, 1-100 users (Source, checked September 26, 2026)
- Platforms
- Windows, MacOS, Linux, Android, iOS, Web browser, F-Droid (Source, checked September 26, 2026)
- Protocols
- Matrix (Source, checked September 26, 2026)
- Logging policy
- Logs IP addresses of all who access Element; kept 30 days for customer IPs, 180 days for Element chat app IPs and rageshakes; never decrypts encrypted data (Source, checked September 26, 2026)
- Jurisdiction
- GB (Source, checked September 26, 2026)
- Open source
- Yes (Source, checked September 26, 2026)
- Legal entity
- Element Creations Ltd (Source, checked September 26, 2026)
- Headquarters
- United Kingdom (Source, checked September 26, 2026)
- Founded
- 2014 (Source, checked September 26, 2026)
- Support channels
- Email, Help-centre, Community (Source, checked September 26, 2026)
- Pricing model
- Free
Apps and profiles
- Get the app
- App StoreGoogle Play
- Elsewhere
- WikidataLinkedIngithub.com
Pros
Pros
- Uses the Matrix protocol and publishes open source code for review.
- Supports Windows, macOS, Linux, Android, iOS, Web browser and F-Droid access.
Who it suits
- People who want open source Matrix messaging
- Readers who move between desktop, mobile and web
How Element Creations Limited compares
Frequently asked questions
What does Element Creations Limited provide?+
Element Creations Limited provides Matrix based communication with open source code. It works across desktop and mobile systems plus web browser access and F-Droid builds. The approach suits readers comparing transparent protocols and broad device coverage.
Which platforms work with its service?+
The service works with Windows, macOS and Linux on desktop alongside Android and iOS on mobile. It also works through web browser access and F-Droid builds. The spread helps readers who switch between computers and phones during the day.
How does it approach privacy and logging?+
It logs IP addresses for access to Element and related reports while keeping encrypted data encrypted. The policy distinguishes between general access records and reports from messaging use. Review the details carefully to see how the approach aligns with your expectations.
Which company operates Element Creations Limited?+
Element Creations Limited is operated by Element Creations Ltd. (Source, checked September 26, 2026)
Where is Element Creations Limited based?+
Element Creations Limited is based in United Kingdom. (Source, checked September 26, 2026)
When was Element Creations Limited founded?+
Element Creations Limited was founded in 2014. (Source, checked September 26, 2026)
How can I contact Element Creations Limited support?+
Element Creations Limited offers support through Email, Help-centre, Community. (Source, checked September 26, 2026)
Sources
- element.io checked September 26, 2026
Backs: Founded, Owner, Protocols
“Created by the Element team in 2014.”
- element.io/about checked September 26, 2026
Backs: Headquarters
“Element is headquartered in the UK and led by Matthew Hodgson, CEO.”
- element.io/app checked September 26, 2026
Backs: Free plan
“Free forever”
- element.io/download checked September 26, 2026
Backs: Platforms
“Download from the App store, Google Play, F-Droid or use in browser.”
- element.io/help checked September 26, 2026
Backs: Support channels
“Check the FAQs below or send a message in a room to get community support or get in touch with our team.”
- element.io/legal/company-information checked September 26, 2026
Backs: Jurisdiction, Legal entity
“Element Creations Ltd, Registered address 10 Queen Street Place, London, EC4R 1AG, UNITED KINGDOM”
- element.io/legal/privacy checked September 26, 2026
Backs: Logging policy
“We log the IP addresses of everyone who accesses Element.”
- element.io/pricing checked September 26, 2026
Backs: Audience, Free plan limits, Pricing model, Open source
“Professional use, enterprise-grade performance and features.”
Compiled from 8 source pages, checked October 13, 2026. We did not open an account.
Not confirmed yet: Monthly price, Long-term plan price, Devices, Server countries, No-logs audit.